Due to the unprecedented COVID-19 pandemic, serving patients remotely is no longer a matter of convenience, it has become imperative for telehealth stakeholders, organizations and providers alike to understand and provide care in a safe and secure manner.

This Web Forum highlights strategies for rapid onboarding of telehealth staff, with a specific focus on critical issues for engaging health care staff in response to COVID-19.  Presenters will also discuss practical strategies, tips and case studies for organizations to use to improve patient engagement for telemedicine services

The aims of this responsive innovation webinar series include:

  • Providing immediate and actionable information,
  • Fostering the cross-pollination of interdisciplinary ideas,
  • Introducing solutions that have been vetted by healthcare professionals, researchers, patient organizations and healthcare industry,
  • Introducing and exchanging ideas on innovative, evidence-based care and technology-enabled care solutions.

The Web Forum content includes in-depth practices and policies assembled by an interdisciplinary team of global experts in telehealth and health care delivery, with a specific focus on vulnerable populations like older adults. 

Each session includes an overview of a problem/opportunity and examples from practice, proven strategies for implementation, relevant reimbursement and policy considerations, as well as solutions and strategies for overcoming common challenges.


Peter A. Rasmussen, MD, FAHA, FAANS, FSNIS

Professor of Neurosurgery, Department of Neurosurgery and Cerebrovascular Center–Neurological Institute

Cleveland Clinic,

Cleveland, OH

  • Chief Clinical Officer, CCAW JV, LLC, ,

Peter A. Rasmussen, MD, currently serves as the Chief Clinical Officer for CCAW JV, and is a Professor of Neurosurgery in the Cerebrovascular Center/Department of Neurosurgery at the Cleveland Clinic in Cleveland, Ohio.  He is the former Medical Director of Digital Health at the Cleveland Clinic where he oversaw the…

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Karen Abrashkin, MD

Medical Director, House Calls Program

Northwell Health

New York, NY

  • Medical Director, Clinical Call Center, Northwell Health, New York, NY

Dr. Abrashkin is the Medical Director for the Northwell Health House Calls program and Clinical Call Center.

Northwell’s House Calls program provides both longitudinal primary care and urgent care in the home. The program serves nearly 2000 homebound individuals annually and has excelled in Medicare’s Independence at Home demonstration project.…

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Associate Chief Nursing Officer, Office of Nursing Research and Innovation, Nursing Institute

Cleveland Clinic Health System

Cleveland, OH

  • Clinical Nurse Specialist, Kaufman Center for Heart Failure-, Cleveland Clinic, Cleveland, OH

As Associate Chief Nursing Officer of the Office of Research and Innovation, Dr. Albert administers and provides research and innovation services throughout Cleveland Clinic, a multicenter system. She conducts her own program of research and mentors nurses in research and evidence-based practice. Her heart failure programs of research have two…

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David Darr

Senior Care National Director, Sales and Client Relations

Avera eCARE

Sioux Falls, SD

Experienced and exceptional communicator with a consultative sales style placing a heavy emphasis on account management, problem solving and a keen client needs assessment aptitude. Along with a demonstrated history of working in the hospital & health care industry, my role extends beyond the commencement of a contract, by actively…

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Zia Agha, MD, MS

Chief Medical Officer and Executive Vice President

West Health

La Jolla, CA

Dr. Zia Agha, MD, MS, serves as Chief Medical Officer and Executive Vice President of clinical research, medical informatics, and telehealth, as well as physician leader for West Health, which includes the West Health Institute, Gary and Mary West Health Policy Center and Gary and Mary West Foundation, ensuring its…

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Presentation Slides